Frequently Ask Questions

Yes, JEK Travels is an accredited and licensed agency with IATA (International Air Transport Association). We are members with Travel Leaders affiliated Agency.

Our business hours are 9am -6pm, Monday – Thursday, and 9am-3pm on Fridays.

JEK Travels is a full service travel consulting agency specializing in Luxury and Group Travel. We create individual and group travel arrangements.

For our elite clients that wants the concierge option year round we offer the JEK Travels

Every effort should be made to make your monthly payments. If you find yourself in a situation to where a payment can’t be made, please send us an email to make us aware.

Yes, JEK Travels understand the need to spread your vacation payments out over time.

We offer flexible payment plans to our clients. The availability of a payment plan is dependent on several sceneries the amount of time until your travel date from 1st deposit, and final balance due date set by supplier.

Monthly payments will be broken down for you on your invoice spreader out evenly.

For groups and customs trips we do not provide refunds nor do we transfer money. Individual trips please see our terms and conditions. Each client is required to accept our Terms and Conditions before reservation is accepted. To protect your investment, each and every client is encouraged to purchase travel insurance.

We accept Visa, MasterCard, and Discover. You also have the option to pay with money orders.

It will be your responsibility to find a new roommate, or you will be responsible to pay additional costs for the room occupancy change.

If your roommate cancels you will be responsible for the single occupancy rate change and your account balance will be adjusted to reflect change.

Your monthly payments can be made several ways.

You can visit our website www.jektravelsllc.com and click on trip payment tab.

Monthly payments can be made by utilizing the authorization payment link email that you will receive every month.

Yes, reservations can still be paid on a trip as long as there is availability. The deposit will need to be paid with monthly payments

Yes, we can arrange a roommate for any of our group hosted trips.. Please fill out the roommate match form under Policies and forms via our website.

After your reservation is made, you will start receiving your account summary confirmations. It will show your monthly payment plan.

Please refer to our terms and conditions policy via our website.

When you’re ready to book your vacation fill out the travel inquiry. Once the form is submitted you will be contacted for a FREE consultation where we will go over the details of your trip.

Our services and fees will be explained and after the fee is taken care of we will proceed with moving forward to planning a memorable vacation for you.

Travel documents are sent to clients 15-30 days before the trip via email.

Yes, planning a vacation involves time and work. We will research to find you the best deal to fit the requirements of your trip. Before any professional services are rendered a consultation fee is required.

Please visit our Service page tab on our website it will outline all our Vacation Professional Fees.

Travel insurance is not required to book a vacation.

Travel insurance is HIGHLY recommended to protect your travel investment. If you elect to decline travel insurance with JEK Travels, you will be required to sign a travel insurance decline waiver.